Refund & Cancellation Policy

Effective date: 11 October 2026.

This policy covers purchases of Premier Possible’s own digital services, including credits, paid tools, verification services and promotional features where offered. It does not cover money paid to a property seller, landlord, hotel, booking provider, event organizer or another user. Contact that counterparty about its transaction. This policy supplements the Terms & Conditions and does not reduce non-waivable rights.

1. Seller and contact

The checkout or order confirmation identifies the seller, purchase, price, currency, applicable taxes, billing basis and any provider involved in collecting payment. If a transaction expressly identifies a separate merchant of record, its applicable purchase/refund process also applies. A processor’s rules do not remove statutory rights. This page does not mean that every described paid feature or payment method is currently available.

2. Purchased and promotional credits

  • Purchased credits do not expire under the current credit model. Purchasing a package does not itself create a subscription or an automatic renewal.
  • Promotional/introductory credits are non-refundable, non-transferable and non-exchangeable. They are granted free of charge, have no cash value, and cannot be refunded, redeemed for money, converted into purchased credits or another currency, transferred between accounts or users, or exchanged for other value or compensation. Their only permitted use is for eligible platform functions under the relevant promotion.
  • PremierPossible.com reserves the right to add, deduct, adjust, expire or remove promotional/introductory credits in any user account at its discretion. This may include starting or ending a promotion, applying eligibility or expiry conditions, correcting errors or duplicate grants, or addressing misuse, security or legal requirements. Such adjustments may be made at any time, with or without prior notice, to the extent permitted by applicable law and any binding promotional commitments.
  • Expired, deducted, removed or unused promotional/introductory credits do not entitle the user to a refund, exchange, replacement or compensation, except where mandatory law requires otherwise. These rules apply only to genuinely free promotional/introductory credits. Purchased credits, credits supplied as a paid contractual entitlement, and credits or refunds owed as a required remedy are not made discretionary promotional credits merely by being labelled promotional.
  • Credits are account-bound usage units, not transferable money or an investment. Outside an applicable withdrawal right, a service failure or another legal/contractual remedy, we do not offer cash redemption merely because a user no longer wishes to use a correctly supplied package.
  • If a cash refund is due for a credit purchase, the corresponding credit balance is adjusted so the same value is not both refunded and spent. A partial refund is based on the attributable amount actually paid, taking account of the order/discount and applicable law, not the notional value of free credits.

3. Failed tools, duplicate deductions and billing errors

If our system incorrectly deducts credits, deducts twice for the same billable operation, or fails to deliver the paid function because of a platform/provider error, contact us with the transaction and listing/feature reference. We will investigate and correct a verified erroneous deduction, normally by restoring the corresponding credits or providing the remedy required by law. Some tools already return failed-request charges automatically; check the credit history to avoid confusing a returned charge with a second charge.

An account-credit correction is not the same as a cash refund to your bank. Duplicate or erroneous cash payments must be corrected as payments; we will not substitute promotional credits for a cash refund that is legally owed without your agreement. If a service cannot be supplied or brought into conformity as required by law, cancellation, an appropriate price reduction or a cash refund may be available.

4. Completed tools, verification and promotions

Subject to consumer withdrawal and other mandatory rights, we do not provide a discretionary change-of-mind refund for a correctly delivered tool operation, completed deliverable or promotional period already provided. A lack of sales/enquiries or a subjective preference for different AI wording is not, on its own, a failure to deliver the described service. This does not excuse a materially defective, misdescribed or undelivered service.

Report corrupted downloads, missing outputs, incorrectly activated paid features or other delivery problems. We may re-deliver or correct the affected service, restore wrongly used credits or provide a further remedy appropriate to the issue and the law. Repeatedly generating a new result can incur a new charge when clearly disclosed.

Verification is not a promise of approval. Any fee must correspond to the service described when ordered: a disclosed review fee is different from a fee for activating an approved status. We will not treat a promised but unprovided activation as a completed service merely because a review occurred.

Stopping a time-limited promotion after it starts does not normally create a business customer’s change-of-mind refund for the time already supplied. Any unused portion, materially failed delivery or legally required remedy is assessed separately. The advertised duration and scope of the actual order control.

5. Consumer withdrawal rights

If you buy as a consumer and applicable law gives you a cooling-off right, that right applies even if your account is labelled “professional”. For a qualifying online service or digital-content contract, the usual period is 14 days from concluding the contract, subject to the applicable law and any required information having been provided. Missing mandatory information may extend the period.

To withdraw, send a clear statement identifying the purchase to info@premierpossible.com or through our contact form before the deadline. No special wording or reason is required. The optional notice in section 9 can help, but use of it is not compulsory.

Digital content supplied immediately: a withdrawal right is lost only if the applicable legal conditions are met, including the necessary prior express consent to begin supply, acknowledgment of the resulting loss of the right, and required confirmation on a durable medium. A general Terms checkbox, creation of an account or the existence of this policy is not sufficient by itself.

Services started during the withdrawal period: where you expressly request early performance and the required information is given, the law may allow a proportionate charge for the service actually provided before withdrawal. Loss of the right following full performance requires the legally necessary prior request/consent and acknowledgment. We do not automatically treat use of one feature as a waiver for an entire unused credit balance.

Where a statutory refund is due after withdrawal, we reimburse without undue delay and within the legally applicable deadline—normally 14 days after being informed of a valid withdrawal—using the original payment method unless you expressly agree otherwise and without charging a refund fee. Any lawful deduction must be explained. Defect and non-delivery remedies are separate from change-of-mind withdrawal rights.

6. Cancellation and ongoing usage

To stop a usage-based tool, disable the relevant option where available and avoid initiating further paid operations. For owner-enabled visitor AI tools, disabling the feature stops future eligible use; work already started or completed is assessed under the relevant offer and applicable law. Contact support if a setting does not take effect.

If you separately subscribe to a clearly identified recurring plan, cancel through the method stated in that order/account interface or contact us if the control is unavailable. Ordinary cancellation stops future renewals and access normally continues for the paid period, unless the order or a statutory remedy provides otherwise. We do not promise that every account has a self-service subscription control, and no recurring plan should arise without your authorization.

Deleting a listing does not necessarily cancel a separate subscription; deleting an account should not be used as the only way to communicate a withdrawal/refund request. Tell us which order needs cancellation. Where law requires an easier cancellation route, that right takes precedence.

7. Closure, discontinuation and misuse

A suspension for a substantiated breach may restrict use while we assess the issue, but does not automatically cancel every refund or consumer right. We may investigate suspicious claims and refuse unsupported discretionary requests. We will not use a blanket “all balances forfeited” rule to avoid a legal obligation.

If we permanently discontinue a paid service or close a compliant account so that purchased value cannot be used, we will address the unprovided portion through the applicable legal/contractual remedy, which may include a refund. Free promotional credits do not create a claim for their advertised cash equivalent.

8. Requesting a correction or refund

  • Email info@premierpossible.com, preferably with “Refund request” or “Credit correction” in the subject, or use the contact form.
  • Provide your account email, order/transaction reference, charge date, amount/currency and the feature/listing involved. Explain the problem and, if useful, attach a redacted screenshot.
  • Do not send passwords, full payment-card numbers or unnecessary identity documents. We may request proportionate evidence of the purchase and authority to act on the account.
  • We assess the request, explain the outcome and carry out any required remedy. Payment-provider/bank posting times may affect when a completed refund appears, but do not excuse us from our own legal deadline.

You may contact your bank/payment provider or use available legal remedies. We ask that you give us a chance to resolve a problem first, but this is not a waiver of chargeback rights or a requirement to miss a deadline. A genuine dispute is not, by itself, proof of abuse; duplicate recovery of the same loss is not permitted.

9. Optional withdrawal notice

To: PremierPossible.com, info@premierpossible.com.

I/we give notice that I/we withdraw from the contract for the following service/digital content: [description]. Ordered on: [date]. Order reference: [reference]. Consumer name(s): [name]. Consumer address: [address]. Account/contact email: [email]. Date: [date]. Signature(s), only if submitted on paper: [signature].

You may use any other unambiguous statement instead. This optional notice does not restrict any statutory form or method available to you.

10. Complaints and policy changes

If a service or refund issue remains unresolved, contact us so we can try to resolve it. You may also use the competent consumer-protection authority, dispute-resolution body or court available under applicable law. Contacting us is not a condition of exercising a non-waivable right or meeting a legal deadline.

Updates apply prospectively and do not retrospectively remove rights attached to an existing purchase. The order terms and policy version applicable when the purchase was made remain relevant. For how request and payment information is handled, see the Privacy Policy.